Privacy Policy

Silver & Sage Publishing LLC, Last Updated: January 30, 2026

  • Silver & Sage Publishing LLC ("Silver & Sage," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.silverandsagebooks.com (the "Website"), make a purchase, or interact with our services.

    By using our Website or services, you consent to the practices described in this Privacy Policy.

  • 1.1 Personal Information You Provide

    We collect personal information that you voluntarily provide to us when you:

    • Create an account

    • Make a purchase

    • Subscribe to our email list or SMS notifications

    • Contact us via email, contact forms, or social media

    • Participate in surveys, contests, or promotions

    • Leave reviews or submit user-generated content

    Personal information may include:

    • Name

    • Email address

    • Mailing address

    • Phone number

    • Payment information (credit card details, billing address)

    • Order history

    • Account username and password

    • Communication preferences

    • Any other information you choose to provide

    1.2 Information Collected Automatically

    When you visit our Website, we automatically collect certain information about your device and browsing behavior through cookies, web beacons, and similar technologies:

    • IP address

    • Browser type and version

    • Device type and operating system

    • Referring/exit pages and URLs

    • Date and time stamps

    • Clickstream data and pages viewed

    • Search queries within our Website

    • Geographic location (general, based on IP address)

    1.3 Information from Third Parties

    We may receive information about you from third-party sources, including:

    • Payment processors (Shopify Payments, PayPal, Stripe)

    • Shipping carriers (USPS, FedEx, UPS)

    • Marketing platforms (Mailchimp, Klaviyo, etc.)

    • Social media platforms (if you interact with us on social media or use social login features)

    • Analytics providers (Google Analytics, Facebook Pixel)

  • We use the information we collect for the following purposes:

    2.1 Order Fulfillment and Customer Service

    • Process and fulfill your orders

    • Process payments and prevent fraud

    • Send order confirmations, shipping notifications, and delivery updates

    • Communicate with you about your orders or account

    • Handle returns, refunds, and customer service inquiries

    • Verify your identity and prevent unauthorized access

    2.2 Website Functionality and Improvement

    • Provide, maintain, and improve our Website and services

    • Personalize your experience and remember your preferences

    • Analyze Website usage and trends

    • Troubleshoot technical issues and optimize performance

    • Conduct research and development

    2.3 Marketing and Communications

    • Send you promotional emails about new products, special offers, and exclusive content (if you opt in)

    • Send SMS/text messages with offers, coupons, and notifications (if you opt in)

    • Provide personalized product recommendations

    • Conduct surveys, contests, and promotions

    • Inform you about changes to our services or policies

    2.4 Legal and Security

    • Comply with legal obligations and respond to legal requests

    • Protect against fraud, unauthorized transactions, and illegal activity

    • Enforce our Terms of Service and other agreements

    • Protect the rights, property, and safety of Silver & Sage, our customers, and the public

  • We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

    3.1 Service Providers

    We share information with trusted third-party service providers who assist us in operating our business, including:

    • E-commerce platform: Shopify Inc. (hosting, payment processing, order management)

    • Payment processors: PayPal, Stripe, credit card processors

    • Shipping carriers: USPS, FedEx, UPS, DHL

    • Email marketing services: Mailchimp, Klaviyo, or similar platforms

    • SMS marketing services: Attentive, Postscript, or similar platforms

    • Analytics providers: Google Analytics, Facebook Pixel

    • Customer service tools: Zendesk, Help Scout, or similar platforms

    These service providers have access to your information only to perform services on our behalf and are obligated to protect your information.

    3.2 Business Transfers

    If Silver & Sage is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or use of your personal information.

    3.3 Legal Compliance and Protection

    We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

    • Comply with legal obligations, court orders, or government requests

    • Protect and defend our rights or property

    • Investigate, prevent, or take action regarding illegal activities, fraud, or violations of our Terms of Service

    • Protect the safety of our customers, employees, or the public

    3.4 With Your Consent

    We may share your information with third parties when you give us explicit consent to do so.

  • 4.1 What Are Cookies?

    Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and improve your browsing experience.

    4.2 How We Use Cookies

    We use cookies and similar tracking technologies for:

    • Essential cookies: Enable core functionality like shopping cart and checkout

    • Analytics cookies: Track Website usage and performance (Google Analytics, Facebook Pixel)

    • Marketing cookies: Deliver personalized ads and measure campaign effectiveness

    • Preference cookies: Remember your settings, language, and preferences

    4.3 Managing Cookies

    You can control cookies through your browser settings. You may refuse or delete cookies, but this may affect Website functionality. Most browsers accept cookies by default, but you can adjust settings to:

    • Block all cookies

    • Accept cookies only from certain websites

    • Receive notifications before cookies are set

    To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

  • 5.1 Access and Update Your Information

    You may access, update, or correct your account information at any time by:

    5.2 Marketing Communications

    Email Marketing:

    • You may opt out of promotional emails by clicking the "unsubscribe" link in any email or by contacting us at info@silverandsagebooks.com

    • You will continue to receive transactional emails related to your orders

    SMS Marketing

    • You may opt out of SMS messages by texting "STOP" to the number from which you received messages

    • You will receive a confirmation message and will no longer receive SMS marketing from us

    5.3 California Privacy Rights (CCPA)

    If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

    • Right to Know: Request information about the personal information we have collected about you in the past 12 months

    • Right to Delete: Request deletion of your personal information (subject to certain exceptions)

    • Right to Opt-Out: Opt out of the sale of your personal information (Note: We do not sell personal information)

    • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

    To exercise these rights, contact us at info@silverandsagebooks.com with "CCPA Request" in the subject line. We will verify your identity before processing your request.

    5.4 European Privacy Rights (GDPR)

    If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

    • Right to Access: Obtain confirmation of whether we process your personal data and access such data

    • Right to Rectification: Correct inaccurate or incomplete personal data

    • Right to Erasure: Request deletion of your personal data ("right to be forgotten")

    • Right to Restriction: Request restriction of processing under certain circumstances

    • Right to Data Portability: Receive your personal data in a structured, commonly used format

    • Right to Object: Object to processing of your personal data for certain purposes

    • Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

    To exercise these rights, contact us at info@silverandsagebooks.com. You also have the right to lodge a complaint with your local data protection authority.

    5.5 Do Not Track Signals

    Our Website does not currently respond to "Do Not Track" (DNT) signals from browsers. We may adopt DNT standards in the future as industry standards develop.

  • We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

    • Secure Socket Layer (SSL) encryption for payment transactions

    • PCI-DSS compliance for payment card data

    • Secure servers and firewalls

    • Access controls and authentication requirements

    • Regular security audits and updates

    However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

    • Account information: Retained until you request deletion or close your account

    • Order information: Retained for at least 7 years for tax, accounting, and legal compliance purposes

    • Marketing information: Retained until you opt out or request deletion

    • Website analytics: Typically retained for 26 months (Google Analytics default)

    After the retention period expires, we will securely delete or anonymize your information.

  • Silver & Sage is based in the United States. If you access our Website or services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

    By using our Website or services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

    For EEA residents, we take steps to ensure adequate protection of your personal data through:

    • Standard Contractual Clauses (SCCs) approved by the European Commission

    • Privacy Shield frameworks (where applicable)

    • Other legally approved mechanisms

  • Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@silverandsagebooks.com, and we will promptly delete such information.

  • Our Website may contain links to third-party websites, social media platforms, or services that are not operated by Silver & Sage. We are not responsible for the privacy practices or content of these third-party sites.

    We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Silver & Sage.

  • We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website with an updated "Last Updated" date. Material changes will be communicated via:

    • Email notification to registered users

    • Prominent notice on our Website

    • In-app notification (if applicable)

    Your continued use of our Website or services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

  • If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

    Silver & Sage Publishing LLC
    Email: info@silverandsagebooks.com

    We will respond to all privacy inquiries within a reasonable timeframe, typically within 30 days.